// Hi, my name is
Support Engineer with 5+ years in enterprise SaaS. I use APIs, SQL, and log analysis to troubleshoot production issues for Fortune 500 clients. I also build my own tools on the side.
I've spent the last 5 years doing enterprise SaaS support for Fortune 500 customers (Lockheed Martin, American Express, and others). My day-to-day is investigating issues with logs, SQL, and Postman, and getting on Zoom with executive stakeholders to work through issues directly when needed.
Recently I started wanting to build the things I was debugging instead of just escalating them. That's what got me writing code. I built Probe (a REST API testing tool in React, with help from Claude) and this site (HTML, CSS, JavaScript). I'm working on Volta, a personal tool to keep track of the recurring stuff in my life. Learning full-stack JavaScript through The Odin Project on the side.
USA-based, dad of two, fueled by coffee.
$ cat about.json { "location": "USA, open to relocation", "role": "Support Engineer", "building": "software", "experience": "5+ years", "languages": ["en", "es"], "coffee": true } // currently: odin project + building tools
REST API testing tool built in React, supporting multiple authentication methods including OAuth 2.0 client credentials flow. Full request/response inspection and token caching built in.
AI-assisted ticket triage tool that mirrors the workflow I lived as a TSE for five years. Paste a ticket, get structured root cause analysis from Claude, take investigation notes, generate a customer response.
Mobile app for organizing your life. Tasks, schedules, shared lists for family. One app instead of five. Built with React Native and Expo so it runs on both iOS and Android from one codebase. Still in development.