// Hi, my name is

Daniel Delahoz.
I troubleshoot software for a living.

Support Engineer with 5+ years in enterprise SaaS. I provide full-stack software support, troubleshooting APIs, authentication, and production issues for Fortune 500 clients. I also build my own tools, like Probe, a REST API client for debugging OAuth flows.

View My Work Get In Touch
Open to opportunities
01.

About Me


I'm a Technical Support Engineer based in Florida. For the past five years I've been supporting enterprise SaaS platforms on Azure for companies like Lockheed Martin and American Express. That means debugging OAuth flows, digging through SQL, reading API logs, and getting on calls with executives when things break.

I got into this field because I like solving problems. I stayed because I kept wanting to go deeper. Instead of just finding the bug and writing it up for engineering, I wanted to fix it myself. That's what got me writing code.

Right now I'm building with React, JavaScript, and React Native while still pulling from everything I've learned in support. I know how production systems break. I want to build ones that don't.

daniel@dev ~
$ cat about.json

{
  "location": "Florida, USA",
  "role": "Support Engineer",
  "building": "software",
  "experience": "5+ years",
  "languages": ["en", "es"],
  "coffee": true
}

// status: writing code, not just tickets
02.

Skills & Tools


๐Ÿ”

Identity & Auth

  • Entra ID
  • Okta
  • OAuth 2.0
  • SSO
  • MFA
  • Graph API
โšก

APIs & Databases

  • REST APIs
  • GraphQL
  • Postman
  • SQL
  • Azure SQL
โ˜๏ธ

Cloud & Monitoring

  • Azure
  • AWS
  • DataDog
  • Kibana
๐ŸŒ

Frontend & Languages

  • JavaScript
  • React
  • Next.js
  • HTML
  • CSS
  • React Native
  • Vite
๐Ÿ”ง

Scripting & Tooling

  • PowerShell
  • Git
  • GitHub
๐Ÿ“‹

ITSM & Ops

  • ServiceNow
  • Zendesk
  • Salesforce
  • ITIL
03.

Projects


Featured Project

Probe

Browser-based REST API client I built for debugging auth and integration issues. Supports OAuth 2.0 client credentials flow, token caching, and full request/response inspection. Basically what I wished I had during support escalations.

  • React
  • Vite
  • OAuth 2.0
  • REST APIs
Client Project

FirstTick

Landing page for a futures trading Discord community. Clean layout, fast load times, built to get people to join. No frameworks, no bloat. Just HTML, CSS, and JavaScript.

  • HTML
  • CSS
  • JavaScript
In Progress

Volta

Mobile app for organizing your life. Tasks, schedules, shared lists for family. One app instead of five. Still building this one out.

  • React Native
  • TypeScript
  • Expo
04.

Experience


  1. Unily ยท Remote

    Support Engineer

    • Supported Azure-hosted SaaS platform for 50+ clients including Lockheed Martin and American Express
    • Owned 50+ monthly cases end-to-end across REST APIs, GraphQL, and SQL. 98%+ SLA compliance
    • Diagnosed OAuth, Microsoft Graph, Entra ID, and SharePoint integration issues using Postman
    • Investigated data issues with SQL queries against Azure SQL, correlated with DataDog and Kibana logs
    • Piloted Microsoft Copilot for ticket triage. Helped build documentation that rolled out team-wide
    • Met directly with Fortune 500 executive stakeholders to work through complex issues. Contributed to 20% MTTR reduction
  2. Hexaware Technologies ยท Remote

    Service Desk Engineer (Triage Lead)

    • Sole triage lead for all incoming tickets. First-contact response, assignment, and escalation across the team
    • Handled direct phone-based customer engagement through AWS Connect. 99% SLA compliance in ServiceNow
    • Built knowledge base articles, escalation runbooks, and documentation that standardized response across the desk
    • Ran full service desk duties alongside triage. Analyzed weekly KPIs to identify trends
  3. IQVIA ยท Remote

    Service Desk Analyst

    • Administered Azure AD and Active Directory for 1,000+ users across pharma and biotech accounts including BlueBird Bio and CRISPR Therapeutics
    • Used PowerShell for AD tasks: distribution lists, group memberships, account modifications
    • Supported IAM through Okta. Resolved high-volume tickets across ServiceNow and Zendesk with live phone support
๐Ÿ…
Certification HubSpot Service Hub (2026)
๐Ÿ…
Certification Google IT Support Professional (2022)
๐Ÿ…
Certification AWS Cloud Practitioner (2022)