// Hi, my name is

Daniel Delahoz.
I troubleshoot software.

Support Engineer with 5+ years in enterprise SaaS. I use APIs, SQL, and log analysis to troubleshoot production issues for Fortune 500 clients. I also build my own tools on the side.

View My Work Get In Touch
Open to opportunities
01.

About Me


I'm a Technical Support Engineer with over five years supporting enterprise SaaS platforms on Azure for companies like Lockheed Martin and American Express. That means debugging OAuth flows, digging through SQL, reading API logs, and getting on calls with executives when things break.

I got into this field because I like solving problems. I stayed because I kept wanting to go deeper. Instead of just finding the bug and writing it up for engineering, I wanted to fix it myself. That's what got me writing code.

Right now I'm building with React and JavaScript while still pulling from everything I've learned in support. I know how production systems break. I want to build ones that don't.

daniel@dev ~
$ cat about.json

{
  "location": "USA, open to relocation",
  "role": "Support Engineer",
  "building": "software",
  "experience": "5+ years",
  "languages": ["en", "es"],
  "coffee": true
}

// status: writing code, not just tickets
02.

Skills & Tools


โ˜๏ธ

Cloud & Identity

  • Azure
  • Microsoft 365
  • Entra ID
  • Active Directory
  • Okta
  • SSO
  • MFA
  • Graph API
โšก

APIs & Investigation

  • REST APIs
  • GraphQL
  • Postman
  • SQL
  • Azure SQL
  • DataDog
  • Kibana
๐Ÿ“‹

ITSM & Ticketing

  • ServiceNow
  • Zendesk
  • Salesforce
  • Bomgar
  • ITIL
๐Ÿ”ง

Scripting & Version Control

  • PowerShell
  • Git
  • GitHub
๐ŸŒ

Web Development

  • HTML
  • CSS
  • JavaScript
  • React
๐Ÿ’ฌ

Languages

  • English (Native)
  • Spanish (Fluent)
03.

Projects


Featured Project

Probe

REST API testing tool built in React, supporting multiple authentication methods including OAuth 2.0 client credentials flow. Full request/response inspection and token caching built in.

  • React
  • Vite
  • OAuth 2.0
  • REST APIs
Client Project

FirstTick

Landing page for a futures trading Discord community. Clean layout, fast load times, built to get people to join. No frameworks, no bloat. Just HTML, CSS, and JavaScript.

  • HTML
  • CSS
  • JavaScript
In Progress

Volta

Mobile app for organizing your life. Tasks, schedules, shared lists for family. One app instead of five. Built with React Native and Expo so it runs on both iOS and Android from one codebase. Still in development.

  • React Native
  • TypeScript
  • Expo
04.

Experience


  1. Unily ยท Remote

    Support Engineer

    • Supported the full surface of an Azure-hosted enterprise SaaS platform for 50+ Fortune 500 clients including Lockheed Martin and American Express
    • Owned 50+ monthly cases end-to-end under an ITIL-aligned workflow. 98%+ SLA compliance
    • Investigated data discrepancies using SQL queries against Azure SQL, GraphQL, and Kibana dashboards. Used Postman with OAuth 2.0 to isolate configuration issues on M365 integrations
    • Met with Fortune 500 executive stakeholders to work through complex issues. Contributed to 20% MTTR reduction
  2. Hexaware Technologies ยท Remote

    Service Desk Engineer (Triage Lead)

    • Sole triage lead responsible for first-contact response on every incoming ticket, including direct phone-based engagement via AWS Connect
    • Audited and assigned tickets across the service desk team. 99% SLA compliance in ServiceNow
    • Built and maintained the team's knowledge base, escalation runbooks, and documentation
  3. IQVIA ยท Remote

    Service Desk Analyst

    • Administered Azure AD and Active Directory for 1,000+ enterprise users across pharma and biotech accounts including BlueBird Bio and CRISPR Therapeutics
    • Handled provisioning, group memberships, and distribution lists, with PowerShell for bulk operations
    • Resolved high-volume tickets across ServiceNow, Zendesk, and Salesforce with live phone support via Cisco contact center
๐Ÿ…
Certification HubSpot Service Hub (2026)
๐Ÿ…
Certification Google IT Support Professional (2022)
๐Ÿ…
Certification AWS Cloud Practitioner (2022)